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Happy or not

MEASURE

Question and let our 4 smileys collect daily feedback from your customers and employees, locally or online

MONITOR

Keep your business performance under surveillance with our web reporting service and email

INVOLVE

Implement actions and share the results with your customers and collaborators

Feedback Collection Smileys

Smiley Terminal™

Customers and employees answer the question by pressing Smiley that best expresses their feelings. The collected data is transmitted through a secure GSM network to our cloud reporting service where it will be analyzed and made available for consultation.

Improve customer and employee satisfaction with our Smiley Terminals wirelessly and running 24/7. Assembly at the collection site in a few minutes and effortlessly. Enter your question and start immediately collect feedback

Wireless

No need for electricity, cables or Wi-Fi to work

Protection against misuse

Includes configurable filter to exclude duplicative interactions in order to protect the integrity and reliability of results

Improve customer and employee satisfaction with our Smiley Terminals wirelessly and running 24/7. Assembly at the collection site in a few minutes and effortlessly. Enter your question and start immediately collect feedback.
                     Clients and employees answer the question by pressing Smiley that best expresses their feelings. The collected data is transmitted through a secure GSM network to our cloud reporting service where it will be analyzed and made available for consultation.

Web Smileys™

Easily collect feedback from your website users. Make your custom issue about the online experience and capture the feelings of users when they interact with your website. After selecting a Smiley, a text box appears that allows you to leave a comment. Responses are stored and analyzed in our web reporting service.

Just add a little script to your webpage to have the Smiley Web panel immediately active. Questions can easily be changed. Questions can easily be changed. The fact that our 4 Smileys are globally recognized allows the user to instantly know how to use them, making feedback fast, easy and attractive. 

Updates

It does not require maintenance or support in the future. Free and automatic updates

Open Feedback

Users have the possibility to leave more detailed feedback using the comments space

Web Reporting Service

Track and verify how your business behaves against what you want. Our reporting service collects and analyzes response data and makes it available in a clear and intuitive way. Tracking the performance of your business, through the feedback gathered, makes it easy to identify, monitor and validate improvement actions.

Email reports

Track and verify how your business behaves against what you want. Our reporting service collects and analyzes response data and makes it available in a clear and intuitive way. Tracking the performance of your business, through the feedback gathered, makes it easy to identify, monitor and validate improvement actions.

24/7

24/7 access to web reporting for unlimited users

Real Time Alerts

Instant knowledge of special situations in your service through automatic email alerts








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AZORES ADDRESS

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9560-450 Lagoa

PAREDES ADDRESS

Rua Central de Mouriz, 91 -R/C

CONTACTS

+351 917 257 122
+351 963 476 505
geral@forexcellence.pt
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